Privacy Policy

Last Updated: March 4, 2025

Cycmate (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website cycmateclub.com (the “Site”) and related services (the “Services”).

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Information We Collect

We collect the following categories of personal information:

  • Identifiers: Name, email address, phone number, billing/shipping address.

  • Commercial Information: Order details, purchase history, payment confirmation.

  • Account Information: Login credentials, security questions.

  • Customer Support Data: Content of your inquiries, emails, or messages.

  • Usage Data: Device type, browser, IP address, cookies, and activity on our Site.

  • Geolocation Data: Approximate location based on IP address.

  • Payment Information: Processed securely by third-party providers (we do not store full card details).

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders.

  • Provide customer service and respond to inquiries.

  • Manage your account.

  • Send order confirmations, receipts, and shipping notifications.

  • Show you personalized offers and advertisements.

  • Improve our Site and Services.

  • Detect, investigate, and prevent fraud or security incidents.

  • Comply with legal obligations.

3. Cookies & Tracking

We use cookies, pixels, and similar technologies to:

  • Remember your preferences.

  • Analyze Site usage.

  • Show personalized advertising.

You may disable cookies in your browser settings, but this may affect Site functionality.
We also honor the Global Privacy Control (GPC) signal where required by law.

4. How We Share Your Information

We may share personal information with:

  • Service Providers: Payment processors, shipping carriers, IT support, cloud storage.

  • Business & Marketing Partners: To provide promotions and targeted advertising.

  • Legal Authorities: When required by law, subpoena, or government request.

  • Corporate Transactions: In case of merger, acquisition, or sale of assets.

We do not sell personal information in exchange for money. However, some targeted advertising may be considered “sharing” or “selling” under U.S. privacy laws.

5. Your Privacy Rights

Depending on where you live, you may have the following rights:

Under California CCPA/CPRA:

  • Right to Know what personal data we collect and how we use it.

  • Right to Delete your personal information.

  • Right to Opt-Out of “sale” or “sharing” of personal data for targeted advertising.

  • Right to Correct inaccurate information.

  • Right to Non-Discrimination for exercising your rights.

Under GDPR (EU/UK):

  • Right of Access to your personal data.

  • Right to Rectification of inaccurate data.

  • Right to Erasure (“Right to be Forgotten”).

  • Right to Restrict Processing.

  • Right to Data Portability.

  • Right to Object to processing (including marketing).

  • Right to Withdraw Consent at any time.

You can exercise your rights by contacting us (see Section 9 below). We may require verification of your identity before processing requests.

6. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders and provide services.

  • Comply with legal obligations.

  • Resolve disputes.

  • Enforce our agreements.

7. Data Security

We use reasonable technical, administrative, and physical safeguards to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute protection.

8. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect data from minors. If you believe a child has provided us personal data, please contact us to request deletion.

9. International Users

If you are accessing our Site from outside the U.S., please note that your data may be transferred to and processed in the United States. We rely on Standard Contractual Clauses (SCCs) or equivalent safeguards when transferring EU/UK data.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Updated versions will be posted on this page with a new “Last Updated” date.

11. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or your personal information, you may contact us at:

📧 cycmate@outlook.com
📍 Cycmate, 11010 Juniper Ave, Fontana, CA 92337, US
☎ +1 833 866 8282